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‎11-07-2019 08:02 PM

HP Recommended
Product: HP AIO Desktop
Operating System: Microsoft Windows 10 (64-bit)

Recently bought an AIO desktop. System comes with wireless keyboard & mouse. Wherever I plug in a thumb drive into one of the unused USB ports, the mouse stops responding. This is getting very frustrating. Didn’t have this problem with my previous HP AIO.

1 REPLY 1

‎11-10-2019 03:49 PM

HP Recommended

@YeoHK

 

Welcome to the HP Support Community.

 

Do try the steps from this document: https://support.hp.com/in-en/document/c06113523

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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