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Rethcaw
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Message 1 of 2
115
Flag Post

Wireless mouse not working without receiver

HP Recommended
Lenovo
Microsoft Windows 10 (64-bit)

Problem:

Wireless mouse works when receiver is inserted into USB PORT on laptop, but not when receiver is installed inside mouse.

Bluetooth is enabled, but will not discover mouse.

1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,497 26,181 3,183 10,104
Message 2 of 2
Flag Post
HP Recommended

@Rethcaw 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

This is expected behavior.

 

The "inside pocket" in the mouse is a storage container - storing the receiver in the mouse does not connect the mouse to the device (computer).

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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