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- HP Community
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- Wireless mouse not working without receiver

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02-03-2021 10:03 AM
Problem:
Wireless mouse works when receiver is inserted into USB PORT on laptop, but not when receiver is installed inside mouse.
Bluetooth is enabled, but will not discover mouse.
02-03-2021 10:08 AM
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This is expected behavior.
The "inside pocket" in the mouse is a storage container - storing the receiver in the mouse does not connect the mouse to the device (computer).
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