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HP Recommended
HP 14 Laptop PC 14-d5000 (664U7AV)
Microsoft Windows 11

I am using HP Z3700 Wireless Optical Mouse with my laptop for a few months now. For the past couple weeks the mouse wheel started misbehaving - like when I scroll down, the screen/page scrolls up for a second or two, and then scrolls down again. It does not happen always, but maybe for like 20 scrolls, 2 of them works this way. I tried cleaning the dust, changed the battery, worked with the mouse settings, reinstalled drivers. Nothing is helping. I am not using smooth scrolling, I repeat. NOT USING SMOOTH SCROLLING. It is just normal scrolling. I scroll up, the page scrolls down. I scroll down, the page scrolls up. For 2 seconds. And then goes back to normal scrolling (page scrolls the direction I scroll the mouse). Again, I have checked the mouse settings for scrolling direction as well

1 REPLY 1
HP Recommended

hi

possible that it is an irreparable hardware problem
try the mouse with another computer, if the behavior is the same, then it will not come from a settings of your computer, most certainly
if possible try another mouse, on your computer, it works, then your mouse is certainly defective

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