Wirelewss Mouse & Keyboard driver for Windows 10

[grwiffen]

I have upgraded my pc to Win 10, but my usb wireless mouse & keyboard are not working correctly.

My mouse is an MG-0856 but I cannot find this on any HP support site!!

The keyboard has a partno of 505143-031 but again I can find no support for this.

I want to get hold of the latest driver for these.

Can anyone help please?

Win 10 has used something called the 'Standard HID Driver' but as said, iots not working properly.

Thanks

Graham

[A4Apollo · Accepted solution]

Hey there! @grwiffen, Thanks for stopping by the HP Support Forums!

I understand you have wireless keyboard and mouse issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different set of batteries?

Have you tried checking with a different keyboard? Does the issue persist?

Have you tried connecting the USB receiver to different USB ports on your PC?

I appriciate your efforts for trying out the steps before reaching out to us.

Try reinstalling the application again and check if it works.

Try few steps recommended below.

Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, Re-synchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
   NOTE:
You must complete the following connection sequence within 60 seconds. If you do not complete the sequence in 60 seconds, start over.
Disconnect the wireless receiver from the USB slot.
   NOTE:
For some HP All-in-One and desktop PC products, the USB receiver is built into the computer. Check the service manual for USB wireless receiver removal process.
Wait 10 seconds and push the receiver back into place, making sure to push it in as far as it will go. If the receiver has an LED indicator, the activity light on the receiver comes on and then goes off within five seconds.
   NOTE:
If problems persist after resetting AND you have another wireless keyboard or mouse nearby, perform these steps again, holding down the keyboard or mouse sync button for ten seconds. Doing this might give the keyboard or mouse a new ID number in case the other keyboard or mouse was using the same number.

Wireless keyboard or mouse does not work or is not detected

● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse.

Refer this article to further troubleshoot wireless keyboard issues with your PC.

Also, refer this document to know more information about syncing wireless keyboard and mouse to your PC.

If the issue still persists after trying out the steps. It is a hardware issue with the wireless keyboard or mouse.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this helps!

Have a great day ahead!  🙂

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