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Solved!

Won’t Power On

HP Recommended
HP Pavilion TP01-0145m
Microsoft Windows 10 (64-bit)

Hey guys I just got my desktop and it won’t turn on. The light on the power button will flash blue for a second and that’s it. Any suggestions? 

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HP Recommended

@Mario_V17 , welcome to the forum.

 

I am sorry to hear that you are having problems with your new computer.  If you are comfortable doing so, you can open the side panel and check all of the connections to assure they are tight.  It would not be unlikely that one of them could have loosened up during shipping.  Make certain to touch some bare metal inside of the case to eliminate any Electro-Static Discharge (ESD); more commonly known as static electricity.

 

If this doesn't fix your problem, I suggest contacting the seller for help.  They will have to repair or replace it.  I don't want you to fight the problem, instead of enjoying your new computer.






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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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HP Recommended

That was exactly the problem. I found 2 wires disconnected when I opened it up so I just connected them back in. I closed it back up and it was working just fine. Thanks for the reply!

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Level 15
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HP Recommended

You are very welcome, @Mario_V17!  This actually is not uncommon.

 

Enjoy your new computer!!






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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