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‎09-17-2021 02:09 PM

HP Recommended
Product: Pavilion Gaming Desktop TG01-2260xt PC
Operating System: Microsoft Windows 10 (64-bit)

I purchased this product over a month ago. Finally arrived today but with the wrong GPU and I cant seem to get a hold of any customer support. I might as well buy a pc at my local best buy and try to return this pavilion. Has anyone else had this issue?

2 REPLIES 2

‎09-17-2021 04:10 PM

HP Recommended

@nguyenm21 -- your HP computer should have come with 30 days of free telephone support. Keep trying to contact them.

 

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‎09-18-2021 02:48 AM

HP Recommended

Hello
can you say more about it?
Where did you buy it, hp store?
which GPU did you think you had, and which one is installed?
I ask, because I have already seen this type of computer

https://www.hp.com/us-en/shop/pdp/hp-pavilion-gaming-desktop-tg01-2260xt-pc-1k4j3av-1

  • Windows 10 Home 64
  • 11th Gen Intel® Core™ i5 Processor
  • NVIDIA® GeForce® GTX 1650 Super
  • 8 GB memory; 256 SSD storage

If we look here then it is mentioned several models

NVIDIA® GeForce® GTX 1650 SUPER™ (4 GB GDDR6 dedicated)
NVIDIA® GeForce® GTX 1660 Super (6 GB GDDR6 dedicated)
NVIDIA® GeForce RTX™ 3060 (12 GB GDDR6 dedicated)
NVIDIA® GeForce RTX™ 3060 Ti (8 GB GDDR6 dedicated)
 

Except if we buy the base model it will be the NVIDIA® GeForce® GTX 1650 Super Gpu logically.
if you want another gpu you have to configure it, have you done that?

https://www.hp.com/us-en/shop/ConfigureView?langId=-1&storeId=10151&catalogId=10051&catEntryId=30744...

NVIDIA® GeForce® GTX 1650 SUPER™ (4 GB GDDR6 dedicated)Included in price

 

https://www.hp.com/us-en/shop/cv/returnsandexchanges

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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