• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-11-2021 01:36 PM

HP Recommended
Product: Z420
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my Z420 workstation to windows 10 recently, and now having issues with the drivers. The USB 3.0 will not run as it should, it only runs at the lower speed. The PCI & SAS controller is not working as well. I also updated the chipset, bios, and anything else I could think of.

 

 

The USB 3.0 is a Texas instruments - date  7/17/2015 - driver version 1.0.0.6 .

 

PCI ID:

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05
PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C
PCI\VEN_8086&DEV_1D3D&CC_070002
PCI\VEN_8086&DEV_1D3D&CC_0700

SAS ID: 

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05
PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C
PCI\VEN_8086&DEV_1D6B&CC_010700
PCI\VEN_8086&DEV_1D6B&CC_0107

 

any ideas would be most appreciated...

 

6 people had the same question
1 REPLY 1

‎01-11-2021 02:21 PM

HP Recommended

Hi:

 

For the first device, you need this driver...

 

This package contains the latest Intel Management Engine Software for the supported Workstation models and operating systems, as well as utilities for updating and checking status.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe

 

For the second device you need this driver...

 

This package contains the Intel Rapid Storage Technology Enterprise (RSTe) Drivers and Graphical User Interface (GUI) for serial ATA (SATA) RAID controllers in supported workstation models that are running a supported Microsoft Windows Operating System.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98397.exe

 

Unfortunately, I wouldn't be able to help you with the USB3 issue.

 

W10 automatically installs the USB 3 drivers and there aren't any others.

3 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.