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‎11-17-2016 09:32 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Hi all,

 

I have an Intel Xeon Z420 E5-1620, and I am trying to upgrade the ram from 4GB to 8GB. I bought two sticks of compatible 4GB RAM and used them to replace the two sticks of 2GB RAM that came with the computer. The problem is that my computer is still only reading about 4GB. I went to msconfig and made sure the maximum memory was at 0, but I don't know what else to try. If there's a BIOS update that would fix this, would someone please send me the link? Otherwise, I'm stumped.

 

Here's the RAM in case it helps:

 

https://www.amazon.com/gp/product/B006YG89Q6/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2016 09:58 AM - edited ‎11-17-2016 10:03 AM

HP Recommended

That model requires a specific version called PC3-12800E

Here is an example of that RAM module.

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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3 REPLIES 3

‎11-17-2016 09:58 AM - edited ‎11-17-2016 10:03 AM

HP Recommended

That model requires a specific version called PC3-12800E

Here is an example of that RAM module.

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-17-2016 07:37 PM

HP Recommended

Thank a bunch! Just ordered a couple of these.

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‎11-21-2016 04:52 PM

HP Recommended

Thanks again for your answer, but my computer isn't reading the new RAM. It still only reads 4GB of memory.

 

Here are the computer's memory specifications:


8 DIMM slots, Up to 64 GB ECC unbuffered DDR3 1600 MHz; 4 channels per CPU

 

Also, I'm using Windows 7 64 bit.


Is there anything else you can suggest?

 

Thanks in advance.

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