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- HP Community
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- Z620 side panel stuck/jammed

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02-28-2019 12:51 AM
The side panel seems to be stuck/jammed on my Z620 so I cant get into the the computer (no it's not locked).
When I pull up and hold the panel release latch the upper rear end seem to unhook but not in the front.
(I also remembered that the "feeling" when pulling the latch earlier was nice, now it feels like it's not possible to pull it as far as I would like to and it's not completely straight)
Anyone that have any idea how to get the panel off without destroying anything?
Found another post that I think describes the same issue but on another model:
02-28-2019 11:02 AM - edited 02-28-2019 11:34 AM
Hi MathiasL,
It sounds like you may has some cables trapped under the side door panel at the base of the Z620, next to the SATA ports. This has happened to me before, causing the side door to jam. Try applying some firm pressure to the top of the door panel before pulling on the latch but avoid applying pressure to the top of the Z620 chassis.
When you do get the side door off, try and re-arrange the cables so that they don't foul with the lip at the base of the side panel.