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I have a HP Pavillion All in One 27r0xx -backspace not always working

I have uninstalled, reinstalled, i have even replaced the keyboard. - same problem no mater what i do,

 

How can this problem be corrected? 

1 REPLY 1
HP Recommended

Hi @cag250,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If the backspace key on your HP Pavilion All-in-One 27 isn't working consistently even after reinstalling the keyboard drivers and replacing the keyboard, here are a few steps you can try to troubleshoot the issue.

 

  • Check for Software Conflicts: Sometimes, software can interfere with keyboard functionality. Try booting into Safe Mode to see if the backspace key works there. If it does, a third-party application may be causing the issue.
  • Update Keyboard Drivers: Go to Device Manager, find your keyboard under "Keyboards," and update the driver. You might also want to uninstall the driver and let Windows reinstall it automatically on reboot.
  • Test in Different Applications: Check if the backspace key works in various applications (like Notepad, Word, etc.). This will help determine if the issue is application-specific.
  • Keyboard Settings: Check your keyboard settings in Windows. Go to Settings > Devices > Typing and ensure everything is set correctly. Look for features like Filter Keys that might be affecting responsiveness.
  • Check for Hardware Issues: If possible, try connecting a different keyboard to the All-in-One to see if the issue persists. If it does, it might be a hardware issue with the PC itself.
  • Reset Windows: If none of the above solutions work, consider resetting Windows to its default settings. Make sure to back up your data before doing this.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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