backspace key not working

[cag250]

I have a HP Pavillion All in One 27r0xx -backspace not always working

I have uninstalled, reinstalled, i have even replaced the keyboard. - same problem no mater what i do,

How can this problem be corrected? 

[Raj_05]

Hi @cag250,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the backspace key on your HP Pavilion All-in-One 27 isn't working consistently even after reinstalling the keyboard drivers and replacing the keyboard, here are a few steps you can try to troubleshoot the issue.

• Check for Software Conflicts: Sometimes, software can interfere with keyboard functionality. Try booting into Safe Mode to see if the backspace key works there. If it does, a third-party application may be causing the issue.
• Update Keyboard Drivers: Go to Device Manager, find your keyboard under "Keyboards," and update the driver. You might also want to uninstall the driver and let Windows reinstall it automatically on reboot.
• Test in Different Applications: Check if the backspace key works in various applications (like Notepad, Word, etc.). This will help determine if the issue is application-specific.
• Keyboard Settings: Check your keyboard settings in Windows. Go to Settings > Devices > Typing and ensure everything is set correctly. Look for features like Filter Keys that might be affecting responsiveness.
• Check for Hardware Issues: If possible, try connecting a different keyboard to the All-in-One to see if the issue persists. If it does, it might be a hardware issue with the PC itself.
• Reset Windows: If none of the above solutions work, consider resetting Windows to its default settings. Make sure to back up your data before doing this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support