brand new wireless keyboard requires hard strikes

[badkeyboard]

I have a brand new all-in-one computer and wireless keyboard. 

The keyboard is terrible; it requires very hard key strikes for them to be recognized. 

This is unacceptable and I'd like a replacement keyboard that performs properly. 

This product is garbage; I've had to go back and fix nine words in this communication because the keys are not working unless I pound them.

how do I get a different kind of keyboard that works?

John

[Sneha_01]

Hi @badkeyboard,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re experiencing significant issues with your new wireless keyboard. Here are the steps you can take to resolve the issue and potentially get a replacement or find a better keyboard:

1. Check Battery and Connectivity

1. Replace Batteries: Ensure that the keyboard has fresh, properly installed batteries. Low or improperly installed batteries can affect performance.
2. Check Connection: Make sure the wireless receiver is securely connected to the computer and positioned well. Try a different USB port if possible.

2. Clean the Keyboard

1. Clean the Keycaps: Dust or debris under the keycaps might be causing the issue. Turn off the keyboard and use compressed air to blow out any debris.
2. Remove Keycaps: If possible, gently remove the keycaps and clean underneath them. Be cautious not to damage the keyboard.

3. Check Keyboard Settings

1. Adjust Keyboard Settings:
   • Windows: Go to Settings > Devices > Typing. Make sure there are no settings enabled that might affect key sensitivity.
   • Control Panel: Check Ease of Access settings to ensure there are no accessibility features turned on that could be affecting keyboard performance.

4. Update or Reinstall Drivers

1. Update Drivers:
   • Go to Device Manager > Keyboards, right-click your keyboard, and select Update driver.
2. Reinstall Drivers:
   • If updating doesn’t help, you can uninstall the keyboard driver from Device Manager and then restart your computer. Windows should reinstall the driver automatically.

5. Test on Another Computer

1. Try the Keyboard Elsewhere: Connect the keyboard to another computer to see if the problem persists. This helps determine if the issue is with the keyboard itself or your computer.

6. Explore Alternatives

1. Ergonomic or Mechanical Keyboards: Depending on your typing style and preference, you might find ergonomic or mechanical keyboards more comfortable and reliable.
2. Keyboards with Different Switch Types: If you’re open to trying different types, mechanical keyboards with various switch types (e.g., Cherry MX, Razer) can offer different tactile feedback and typing experiences

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support