cancel
chaticappy1 Student
Student
1 0 0 0
Message 1 of 5
4,528
Flag Post
HP Recommended

camera disappeared

envy all in one desktop
Microsoft Windows 10 (64-bit)

My computer came from factory with camera and touchscreen installed but now they have both disappeared.  Camera not found and it's not in device manager. Since it came from the factory I have no clue what it is do try to get it back. I've tried all diagnostics, restore to previous windows. I don't know what else to do but I need my camera for zoom.

4 REPLIES 4
Ondrej94 Tutor
Tutor
14 12 0 0
Message 2 of 5
3,755
Flag Post
HP Recommended

camera disappeared

Hi!

So you did some OS upgrade and after that camera disappered?

List all divaces in divace manager and look carefully, if there isnt any wierd slot which can be your camera.

Did you tried download and install drivers for your camera?

_______________________________________________________________
Do not forget to mark posts as answer if correctly answered!
Do not forget about kudos 🙂
Reply
0 Kudos
chaticappy Honor Student
Honor Student
2 1 0 0
Message 3 of 5
1,985
Flag Post
HP Recommended

camera disappeared

The only thing in device manager is the hp printer. HP can't find my device therefore I can't find a driver for it.  I don't know what came installed by the factory to search for it.

Reply
0 Kudos
Ondrej94 Tutor
Tutor
14 12 0 0
Message 4 of 5
1,960
Flag Post
HP Recommended

camera disappeared

There two possible issues:

1. Your camera is dead/faulty

2. Your camera has lost "connection" to your OS

In device manager, you have your keyboard, procesor, grahpic card so there cant be only HP printer.

I think that your camera wont be under "Cameras" in device manager but it will be under "Others" or smth like this with name "Unknown device". Can you make screen shot of your device manager with "cameras" listed?

 

_______________________________________________________________
Do not forget to mark posts as answer if correctly answered!
Do not forget about kudos 🙂
Reply
0 Kudos
JROS2k Tutor
Tutor
6 5 0 3
Message 5 of 5
1,053
Flag Post
HP Recommended

camera disappeared

Hey there Chaticappy1! 

First thing I would like you to do is look up your computer and download all of the drivers from the manufacturer website for me and install them.

Sometime what can happen is after an OS install, drivers might get deleted and the webcam wont be found anymore.

By any chance did you see a yellow triangle in device manager? It would look something like the image below.

Also, what was the previous version of windows that you had installed? 

Thanks and I hope to help you resolve this!

 

1509688386584457.png

________________________________________________________________

If it wont come out, just pull a little harder.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation