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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

device id 7688AE98-9D86-4D2A-8F2F-56C45F4B568D

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sure. As long as you use a USB mouse and keyboard.

 

I highly recommend using a wireless mouse.



I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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7 REPLIES 7
HP Recommended

Sure. As long as you use a USB mouse and keyboard.

 

I highly recommend using a wireless mouse.



I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

My online job prospect is requiring wired

HP Recommended

It would help if you provided an HP product name and product number(SKU)

 

From power off press the power button and immediately tap the F1 key.


That will invoke the system information dialogue. 

Look for the System name  and System SKU in the list that that is produced on screen.

 

Post it here and I will actually be able to find your notebook's hardware configuration.

We do not support identifying a notebook with its processor designation, because all that does is identify the processor, not the notebook. 



I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

Its a desktop and all that i gathered was 

product id 1j7p6aa#aba

system id 87f3

serial number [Personal Information Removed]

operating system image 20ww4bit601#saba#daba

HP Recommended

Your AIO PC has 2 SuperSpeed USB Type-A 5Gbps signaling rate; 2 USB 2.0 Type-A ports.

 

You can plug in the mouse and keyboard to the USB ports.
You will need to remove the wireless dongle to access one of them.

 

YOur PC's support portal.

https://support.hp.com/us-en/product/hp-all-in-one-pc-24-df1000i/37920947/model/2100381698/product-i...


The user manual has information showning where the USB ports are.
https://kaas.hpcloud.hp.com/pdf-public/pdf_3941897_en-US-1.pdf
 

 



I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

Thank you so much for that!!

 

HP Recommended

The USB ports are at the rear of the PC.

 



I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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