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‎10-22-2022 11:05 PM - last edited on ‎10-23-2022 02:21 PM by Moderator

HP Recommended
Product: HP ENVY Desktop - TE01-0014
Operating System: Microsoft Windows 11

cd disc tray on computer won't close envy desktop computer te01-0014

Category:
1 REPLY 1

‎10-22-2022 11:49 PM

HP Recommended

Could be something stuck in it.  Turn flat so tray is horizontal and look inside with a light.

 

The tray eject mechanism may be defective.  It is possible to buy the bare mechanism and put your bevel on the replacement so it matches.

 

Your DVD is

853885-800
DVD - GNRC, ODD DVDSM 9.5 Slim Tray RAZR

 

Under $20 on eBay  USD

--or--

check warranty https://support.hp.com/us-en/checkwarranty

then

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
To obtain parts other than eBay use this url and put in 853885-800

https://parts.hp.com/hppartsIGSO/Part_Resellers.aspx?from=ERP&cc=GB〈=EN&geo_code=EMEA

 

I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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