Create an account on the HP Community to personalize your profile and ask a question
10-22-2022 11:49 PM
Could be something stuck in it. Turn flat so tray is horizontal and look inside with a light.
The tray eject mechanism may be defective. It is possible to buy the bare mechanism and put your bevel on the replacement so it matches.
Your DVD is
DVD - GNRC, ODD DVDSM 9.5 Slim Tray RAZR
check warranty https://support.hp.com/us-en/checkwarranty
1) Click on this link -
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
To obtain parts other than eBay use this url and put in 853885-800
I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Didn't find what you were looking for? Ask the community