cd disc tray on computer won't close envy desktop computer te01-0014

[rondogger]

cd disc tray on computer won't close envy desktop computer te01-0014

[BeemerBiker]

Could be something stuck in it.  Turn flat so tray is horizontal and look inside with a light.

The tray eject mechanism may be defective.  It is possible to buy the bare mechanism and put your bevel on the replacement so it matches.

Your DVD is

853885-800

DVD - GNRC, ODD DVDSM 9.5 Slim Tray RAZR

Under $20 on eBay  USD

--or--

check warranty https://support.hp.com/us-en/checkwarranty

then

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
To obtain parts other than eBay use this url and put in 853885-800

https://parts.hp.com/hppartsIGSO/Part_Resellers.aspx?from=ERP&cc=GB〈=EN&geo_code=EMEA