• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-31-2018 12:40 PM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, I would like you to help me with a question I have. I like to play games but my processor is not enough and I would like to know if I can change it or not, or that I can change my hardware to get the juice out of my laptop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2018 10:38 PM

HP Recommended

Hello ButtonMash_V_XD,

 

Your laptop has an APU AMD Quad-Core A10-9600P - correct?

 

If so, I regret to inform you that CPU upgrades are physically impossible, because this processor uses a BGA socket.

 

This means that processor is embedded/soldered onto the motherboard and upgrades are impossible. 

 

Hope this helps,

Eddy

 

Hit the Accept as Solution if I solved your problem.
Hit the thumbs up to show appreciation!

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-31-2018 08:34 PM

HP Recommended

Hello ButtonMash_V_XD,

 

In order to provide an accurate answer, a specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

 

Regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎06-01-2018 01:03 PM - edited ‎06-01-2018 01:09 PM

HP Recommended
Hi, this is the model of my laptop: HP Pavilion 15-aw002la (ENERGY STAR).... I'm sorry they will not let me put the serial number.
Was this reply helpful? Yes No

‎06-01-2018 10:38 PM

HP Recommended

Hello ButtonMash_V_XD,

 

Your laptop has an APU AMD Quad-Core A10-9600P - correct?

 

If so, I regret to inform you that CPU upgrades are physically impossible, because this processor uses a BGA socket.

 

This means that processor is embedded/soldered onto the motherboard and upgrades are impossible. 

 

Hope this helps,

Eddy

 

Hit the Accept as Solution if I solved your problem.
Hit the thumbs up to show appreciation!

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎06-02-2018 07:10 AM - edited ‎06-02-2018 07:26 AM

HP Recommended

I do not know if that is my processor, it does not say APU.that's how I got its characteristics: AMD A10-9600P RADEON R5, 10 COMPUTE CORES 4C+6G.
_Socket FP4 (968)

_AMD Radeon Graphics.

 


I thank you for helping me.:heart:

Was this reply helpful? Yes No

‎06-02-2018 11:10 AM

HP Recommended

Hello ButtonMash_V_XD,

 

No problem.:smileywink:

 

The CPU information you provided is the same.:smileyhappy:

 

So I'm really sorry to say that any CPU upgrade is impossible.

 

You did also list your socket as the FP4 which further justifies the fact that this computer uses a BGA socket (Ball Grid Array) which deters any kind of user upgrade. 

 

The only suggestion I have for you in order to play games would be to make sure that Windows is on High Performance, the laptop is plugged into power, and that the in-game settings are set to medium or low.

 

All the best,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎06-02-2018 03:02 PM

HP Recommended

Thanks for everything.
Is there any way to increase video memory?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.