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‎09-25-2020 10:17 PM

HP Recommended
Product: Pavilion 500-125a
Operating System: Microsoft Windows 10 (64-bit)

When I select shutdown, the computer restarts. This has now been happening for years. Periodically I search online to try and find a solution. I jump through all the many and various hoops suggested but nothing works. Hoping for a miracle by finally posting on here. Anyone got any new ideas?

5 REPLIES 5

‎09-26-2020 01:01 PM

HP Recommended

@freely-zz,

I would try steps 4 and 5.  On at a time. Report back you findings.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎09-28-2020 02:22 AM

HP Recommended

Thanks - no, i've tried all of these. They don't make any difference. It's so annoying. I just have to wait until the light goes out and flick off the power. Sometimes I forget though and then I have to wait for it to go through the whole startup routine just to be able to stand there and turn it off again!

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‎09-28-2020 09:30 PM

HP Recommended

If you're running Windows 10 try disabling fast startup: https://help.uaudio.com/hc/en-us/articles/213195423-How-To-Disable-Fast-Startup-in-Windows-10

 

You want to uncheck the box.

 

-Jamie M.

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‎09-28-2020 11:40 PM

HP Recommended

Yeah, thanks - that was previous poster's step 5. But I have tried all these obvious (and less obvious) things. If you have an idea that's not on that list though, I'm very keen to give it a go!

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‎09-29-2020 06:01 AM

HP Recommended

Ahhh, I only saw the disable restart screenshot, the pic with disable fast startup didn't show, lol.

 

If you hit Windows key + R and run winver what version does it say? If it's not 2004 you could run the windows update assistant to see if the newest version corrects the issue: https://www.microsoft.com/en-ca/software-download/windows10

 

Sounds like a pretty tricky issue, good luck!

 

-Jamie M.

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