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freely-zz
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Message 1 of 6
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computer will not shut down

HP Recommended
Pavilion 500-125a
Microsoft Windows 10 (64-bit)

When I select shutdown, the computer restarts. This has now been happening for years. Periodically I search online to try and find a solution. I jump through all the many and various hoops suggested but nothing works. Hoping for a miracle by finally posting on here. Anyone got any new ideas?

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wb2001
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Message 2 of 6
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@freely-zz,

I would try steps 4 and 5.  On at a time. Report back you findings.

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freely-zz
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Thanks - no, i've tried all of these. They don't make any difference. It's so annoying. I just have to wait until the light goes out and flick off the power. Sometimes I forget though and then I have to wait for it to go through the whole startup routine just to be able to stand there and turn it off again!

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toysareforboys
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27 24 5 9
Message 4 of 6
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If you're running Windows 10 try disabling fast startup: https://help.uaudio.com/hc/en-us/articles/213195423-How-To-Disable-Fast-Startup-in-Windows-10

 

You want to uncheck the box.

 

-Jamie M.

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freely-zz
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Yeah, thanks - that was previous poster's step 5. But I have tried all these obvious (and less obvious) things. If you have an idea that's not on that list though, I'm very keen to give it a go!

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toysareforboys
Level 3
27 24 5 9
Message 6 of 6
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Ahhh, I only saw the disable restart screenshot, the pic with disable fast startup didn't show, lol.

 

If you hit Windows key + R and run winver what version does it say? If it's not 2004 you could run the windows update assistant to see if the newest version corrects the issue: https://www.microsoft.com/en-ca/software-download/windows10

 

Sounds like a pretty tricky issue, good luck!

 

-Jamie M.

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