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09-25-2020 10:17 PM
When I select shutdown, the computer restarts. This has now been happening for years. Periodically I search online to try and find a solution. I jump through all the many and various hoops suggested but nothing works. Hoping for a miracle by finally posting on here. Anyone got any new ideas?
09-26-2020 01:01 PM
I would try steps 4 and 5. On at a time. Report back you findings.
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09-28-2020 02:22 AM
Thanks - no, i've tried all of these. They don't make any difference. It's so annoying. I just have to wait until the light goes out and flick off the power. Sometimes I forget though and then I have to wait for it to go through the whole startup routine just to be able to stand there and turn it off again!
09-28-2020 09:30 PM
If you're running Windows 10 try disabling fast startup: https://help.uaudio.com/hc/en-us/articles/213195423-How-To-Disable-Fast-Startup-in-Windows-10
You want to uncheck the box.
09-29-2020 06:01 AM
Ahhh, I only saw the disable restart screenshot, the pic with disable fast startup didn't show, lol.
If you hit Windows key + R and run winver what version does it say? If it's not 2004 you could run the windows update assistant to see if the newest version corrects the issue: https://www.microsoft.com/en-ca/software-download/windows10
Sounds like a pretty tricky issue, good luck!