corsair RAM

[edward109]

after installing (2x16GB corsair modules i rebooted the computer and it only is seeing 16gb.i contacted corsair and they suggested reset of the cmos.that accomplished nothing.they also mentioned enabling xmp in the bios...i went into the bios and didnt see anything about xmp.after doing the basics(checking sytem info,checking to see if installed properly,checking for updates)nothing seems to fix the problem.

[zoey7886]

@edward109, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP Slim Desktop!  
We're thrilled to have the opportunity to assist you and provide a solution. 

It sounds like your HP Slim Desktop is not recognizing the full 32GB of RAM after upgrading. Since you've already tried the basics, here are some additional troubleshooting steps:

1. Check System Information & Task Manager

• Open Task Manager (Ctrl + Shift + Esc) > Performance > Memory and see if it shows both modules detected but with limited usable memory.
• Open System Information (Win + R > type msinfo32 > Enter) and check if it reports 32GB installed.

2. Verify BIOS Settings

• HP desktops may not have XMP settings, as they often use locked-down BIOS versions. However, check for memory remapping or any memory-related settings.
• Try resetting the BIOS to default settings (even if CMOS reset didn't help).

3. Test Each Module Separately

• Install only one 16GB module at a time and check if the system detects it properly.
• Swap the slots to see if a particular slot is faulty.

4. Check for BIOS Updates

• Go to HP’s support website and check if there’s a BIOS update available for your desktop.
• If an update is available, install it carefully, as BIOS updates can resolve memory recognition issues.

5. Check RAM Compatibility

• Some HP systems have limitations on RAM speed and compatibility.
• If your new RAM modules are running at a higher speed than supported, they may not function correctly.
• Try checking the HP manual or website for the maximum supported RAM specifications.

6. Try Different RAM Modules

• If possible, test with a different pair of RAM modules to see if the issue persists.
• Some OEM systems are picky about third-party RAM.

If none of these steps work, your HP system may have a hardware or firmware limitation preventing full recognition of third-party RAM. Let me know if you need detailed steps for any of these! 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,