09-17-2019 09:50 PM
i tried to put a disc in but it rejects it instantly i cant put it in even if i push it with a pencil
09-20-2019 06:47 PM
Welcome to HP support community.
I would suggest you to uninstall the DVD drive and check.
A. Steps to uninstall DVD drive:
a. Click on Start button.
b. In the search box type devmgmt.msc and then press enter.
c. Select the DVD ROM device and right click on it
d. Now select Uninstall.
e. Restart your computer.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee