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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- driver installation problem

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10-29-2024 05:28 AM
I ran HP Support Assistant to check for updates but it failed to install the drivers
Later, when I looked at the device manager, apart from this issue, there was an unknown and
I've come across drivers that I have no idea about that say No compatible drivers for this device
10-29-2024 07:02 AM
Try installing the Realtek Wi-Fi and Bluetooth drivers directly from the driver exe files:
Wi-Fi:
1.0.0.255
https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155074.exe
Bluetooth:
1.10.1061.3021
https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153275.exe
For some reason, HP does not include the AMD chipset drivers on the support pages of most of their notebooks.
You can use the chipset drivers directly from AMD and that should install the other devices that need drivers.
AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers
Let me know if there are any missing drivers remaining after you install the chipset driver and restart the notebook.