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HP ENVY Desktop - 750-514
Microsoft Windows 8.1 (32-bit)

Using a SATA to USB converter. the 1 TB disk appears empty.  The 128 GB SSD had a bit locker password, which I had and entered/unlocked.  The resulting disk was not recognized and could not open.  The system the drives were connected to is a healthy Z8-G4 with current Win 10.

3 REPLIES 3
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Windows 10 64 bit, not Win 8.  Sorry...

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Hi @von_b, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like you're dealing with two different issues:

1TB Disk Appearing Empty

  • If the 1TB drive is showing as empty, it could be due to:
    • Corruption in the file system
    • A missing partition table
    • Windows not recognizing the file system (e.g., if it was formatted in Linux or macOS)

Troubleshooting Steps:

  • Open Disk Management (diskmgmt.msc) and check if the drive has a partition but no assigned letter. If so, assign a drive letter.
  • If the partition shows as RAW, try running chkdsk /f X: (replace "X" with the drive letter).
  • Use a tool like EaseUS Data Recovery or Recuva to check for recoverable data.
  • If it's completely unallocated, try using TestDisk to recover the partition table.
HP Recommended

128GB SSD BitLocker Issue

  • Since you've entered the password but the drive is still not accessible, possible causes include:
    • Corrupt BitLocker metadata
    • Drive encryption issues preventing Windows from mounting it
    • The file system being unreadable even after unlocking

Troubleshooting Steps:

  • Open Command Prompt as Administrator and run: manage-bde -status

    This will confirm if the drive is actually unlocked.
  • If the drive is unlocked but inaccessible, try: repair-bde X: Y: -rp YOURRECOVERYKEY
    Replace X: with the SSD drive letter and Y: with a different drive to store the repaired data.
  • Check if the drive appears in Disk Management. If it's RAW, you may need to recover data before reformatting.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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