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02-09-2025 02:53 PM
Using a SATA to USB converter. the 1 TB disk appears empty. The 128 GB SSD had a bit locker password, which I had and entered/unlocked. The resulting disk was not recognized and could not open. The system the drives were connected to is a healthy Z8-G4 with current Win 10.
02-13-2025 11:55 AM
Hi @von_b, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're dealing with two different issues:
1TB Disk Appearing Empty
- If the 1TB drive is showing as empty, it could be due to:
- Corruption in the file system
- A missing partition table
- Windows not recognizing the file system (e.g., if it was formatted in Linux or macOS)
Troubleshooting Steps:
- Open Disk Management (diskmgmt.msc) and check if the drive has a partition but no assigned letter. If so, assign a drive letter.
- If the partition shows as RAW, try running chkdsk /f X: (replace "X" with the drive letter).
- Use a tool like EaseUS Data Recovery or Recuva to check for recoverable data.
- If it's completely unallocated, try using TestDisk to recover the partition table.
02-13-2025 11:55 AM
128GB SSD BitLocker Issue
- Since you've entered the password but the drive is still not accessible, possible causes include:
- Corrupt BitLocker metadata
- Drive encryption issues preventing Windows from mounting it
- The file system being unreadable even after unlocking
Troubleshooting Steps:
- Open Command Prompt as Administrator and run: manage-bde -status
This will confirm if the drive is actually unlocked. - If the drive is unlocked but inaccessible, try: repair-bde X: Y: -rp YOURRECOVERYKEY
Replace X: with the SSD drive letter and Y: with a different drive to store the repaired data. - Check if the drive appears in Disk Management. If it's RAW, you may need to recover data before reformatting.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support