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artemus
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Message 1 of 2
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Flag Post

failed USB ports while OS updates

HP Recommended
HP TouchSmart 310-1125y Desktop PC
Microsoft Windows 7 (64-bit)

Hello. upon power up, the  HP TouchSmart 310-1125y Desktop PC displays the HP splash screen with boot options, diagnosis and recovery. the diag passes all items. booting from the HDD or selecting recovery begins the Automatic Repair and displays the Windows 10 logo. the update progresses to the screen to select the keyboard language but i'm not able to select anything either with the mouse, kybd or the touchscreen. no lights on the mouse/kybd light up when connected to ANY of the USB ports even though the at least the keyboard is functional before the repair begins. there are 6 USB ports- no matter which port used do the kybd/mouse work after the repair begins. thanks in advance for your thoughts.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@artemus

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What was the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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