• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-08-2020 02:09 PM

HP Recommended
Product: h9-1020fr
Operating System: Microsoft Windows 10 (64-bit)

Hi I hade to change my graphic card after 8 years. It was an AMD 6850 1G

I bought a MSI Nvidia Geforce GT 710 (Gt 7102GD3H LP) but it doesn't seem to work the PC gets stuck on the HP starting screen.

 

My computer : bought 2012, Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz,  motherboard 2AB5 1.01, BIOS 7.11

Windows 10

 

Do you think there might be a compatibility problem ?

 

Thank you..

1 REPLY 1

‎03-08-2020 05:03 PM

HP Recommended

@calle8 , welcome to the forum.

 

Yes, I believe that it is a compatibility problem with the motherboard.  The GT 710 requires UEFI in the motherboard instead of a standard/Legacy BIOS.  HP didn't begin using UEFI until mid-October, 2013 with Win 8.  You can verify this by entering the BIOS to see if says anything about UEFI.  The last series of cards not to require UEFI were the GTX 660/670's.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.