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‎07-01-2024 01:40 AM

HP Recommended

I bought HP mouse on 23-03-2024 from amazon, but my mouse side button stopped working properly. And I want to claim for warranty, as it has a warranty for 3 year.

 

HP support asks for Serial number and Product Number I entered the exact details as given behind the mouse but HP support is not able to detect my mouse and telling it is invalid serial number.

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1 REPLY 1

‎07-01-2024 08:44 PM

HP Recommended

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not affiliated with HP.


We have no access to HP Sales areas and can not help you with issues related to those. These issues include Sales, Exchanges and Refunds.


Nor are we able to contact customers via chat, email, text, or telephone.


For these issues, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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