• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-01-2023 01:53 AM

HP Recommended
Product: HP EliteDesk 800 G3 Tower PC

the DVD ROM does not work, rebooting does not help, there is such an error on several identical computers, it writes in the task manager:
This device cannot work properly until the computer is restarted. (Code 14)
To make the changes take effect, restart the computer.
Click "Restart Computer" to restart it.

There was a problem starting the SCSI\CdRom&Ven_hp_HLDS&Prod_DVDRW__GUD1N\4&1e83cadb&0&000100 device.
Driver name: cd rom.inf
Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
Service: CD rom
Lower filters:
Top Filters:
Problem: 0x26
Problem status: 0xC000038E

I tried installing fresh drivers, updating the bios, and doing hp diagnostics. Nothing helps. It started recently, maybe a week or two.

Category:
6 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.