hp creator mouse 935 button #3 NOT working

[JVB101]

Hi,

hp creator mouse 935 button #3 is not working. seems to not make contact. setting up other buttons works. Just #3 specifically is not working. mouse is not even a year old

[Pallipurath]

Hi @JVB101,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are unable to click on #3 button number on the mouse. I would request you to please share me the Serial Number of the mouse and also try disconnecting the mouse and connect it again.

Connect the mouse to a different computer

• If the mouse does not work as expected, connect the mouse to a different computer.
• Make sure that you have a second computer in working condition, and then turn on that computer.
• Connect the mouse to the second computer using the USB receiver or Bluetooth.
• If the mouse does not work with the second computer, the mouse might be defective. 
• If the mouse works with the second computer, continue troubleshooting.

Run Component Tests in HP PC Hardware Diagnostics UEFI to test the mouse

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the Main Menu, click Component Tests.
• To run the tests, click Mouse/Touchpad, select the test to run, and then click Run once. Follow the on-screen instructions to complete the test.

Note:

Your Component Tests menu might be different, depending on the components installed on your computer.

Uninstall & Reinstall Mouse Drivers (Windows) 

• Open Device Manager: Right-click the Start button and select Device Manager.
• Locate the Mouse: Expand Mice and other pointing devices.
• Uninstall: Right-click your HP mouse (e.g., "HID-compliant mouse" or "HP 935 Creator Wireless Mouse") and select Uninstall device.
• Confirm: Check the box that says "Attempt to remove the driver for this device" (if shown) and click Uninstall.
• Restart: Restart your computer immediately. Windows will automatically reinstall the driver upon rebooting.

https://www.youtube.com/watch?v=geFitAhoDtE refer the link for guidance.

Take care and have an amazing day!

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Regards

Pallipurath.