hp does not recognize the serial number of a product I just bought a few month ago.

[fghyt]

1-   I bought  a hp 975 keyboard a few month ago and the battery is terribly bad. I wanted to know if it was designed terrible or if it was just my device. 

2- I also wanted to know if it was possible to stop the led back light ( will help battery life ) because I see hp mentioning it but all I can do make it switch back on constantly,

3- I tried to register the keyboard on my hp accoung but hp does notrecognize the serial number.

What can I do.

3- Also is this forum a way for HP not to pay for a customer service?

[Irfan_06]

Hi @fghyt,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the wireless keyboard hardware and may need replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support