• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-02-2026 10:11 AM

HP Recommended

I have stated months ago that my HP support assistant, even though im logged in says i need to log in before i can download any updates. I believe it's because I have 2 accounts with the same email address on HP. Since i can't delete one because HP doesn't allow me to. I'm stuck with this situation, and I can't download the driver for my touchpad, which is not working well, and the sensor is very sticky.

Reply
1 REPLY 1

‎05-04-2026 12:22 PM

HP Recommended

Hi @selAAAAAAAAAAAA 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are facing issues with the HP laptop and you are able to login and its says you need to login before you can download any updates. I would request you to please follow the steps:

 

I understand that you are facing issues with the HP Support assistance. I would request you to please follow the below steps.

 

Perform a Full Power Reset

  • Shut down your laptop completely.
  • Unplug the power cord and remove the battery (if removable).
  • Hold the Power button for  60 seconds.
  • Reconnect power and restart.

Uninstall / Reinstall support Assistance.

 

  • Uninstall HP Support Assistant from Apps & Features.
  • Restart your laptop.
  • Download the latest version from HP’s site and reinstall.

Install BIOS Update

  • Go to the HP Support website.
  • Enter your laptop’s model number.
  • Download the latest BIOS updat.
  • Run the installer manually (as Administrator).
  • Restart your laptop when prompted.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.