hp monitor out of warranty even though i bought it 3 weeks ago??

[PattarStar]

I recently bought a brand new HP OMEN Transcend 32” 4k OLED 240hz monitor and tried registering the serial number and product number and got a message saying the product is out of warranty. What gives?!?

[NonSequitur777]

@PattarStar,

Welcome to our HP Community forum!

This is very frustrating, especially when you’ve just purchased a brand-new product. Let me explain what might be happening:

Why this might be happening:

1. Registration Delay:
   Sometimes there’s a delay in the system updating the warranty status after the product is purchased. It’s possible the registration system hasn't processed your new monitor yet.

2. Retailer vs HP Warranty:
   If you bought it from a retailer, sometimes the system reads the warranty based on the purchase date from the retailer or the date the product was manufactured. If the monitor sat on a shelf for a while, the warranty might technically show as starting from an earlier date.

3. Incorrect Serial Number:
   Double-check the serial number and product number to ensure that both are typed correctly. If there was a typo or mismatch, it could affect the warranty status.

 

What to do next:

1. Double-check your product details:

   • Go to HP’s warranty check page:
     👉 HP Warranty Check

   • Enter your serial number and product number again to ensure everything is correct.

2. Contact HP Support:

   • If the warranty issue persists, it's best to reach out to HP Support directly. They can verify your product and get the warranty status updated. You can reach them through:
     👉 HP Support Contact

3. Retailer/Reseller:

   • If it was purchased from a third-party retailer (such as Amazon, Best Buy, etc.), you can also reach out to them for assistance. They might have some insight into the warranty registration process for this product.

---

In short:

✅ This could be a registration delay or an issue with how the warranty is logged.
✅ Double-check your serial/product details and try the HP warranty check page again.
✅ If the problem continues, contacting HP Support is your best bet.

Hope this was helpful and let me know if you need more assistance!

Kind Regards,

NonSequitur777