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‎02-22-2021 02:58 AM

HP Recommended
Product: hp pavilion 23-b010ea
Operating System: Microsoft Windows 10 (64-bit)

PC does not recognise the installation of RAM upgrade of 2 8gb ddr3 pc3-12800 1600mhz 204-pin sodimm

installed on hp pavilion 23-b010ea

PC fails to boot post install

Have fitted both, swapped slots, fitted one, swapped slots and then reverted back to original memory card

Is there something else I need to consider adjusting before throwing in the towel?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2021 07:54 PM

HP Recommended

@acrobat1 , welcome to the Community.

 

Here is the Product Specifications page: https://support.hp.com/us-en/product/hp-pavilion-23-b000-all-in-one-desktop-pc-series/5295897/model/...

 

If you look at the section titled "Memory upgrade information" it shows that the maximum memory for the motherboard is 8 GB.  This would be 2x4 GB.  This is why the computer won't boot with the 2x8 GB.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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1 REPLY 1

‎02-22-2021 07:54 PM

HP Recommended

@acrobat1 , welcome to the Community.

 

Here is the Product Specifications page: https://support.hp.com/us-en/product/hp-pavilion-23-b000-all-in-one-desktop-pc-series/5295897/model/...

 

If you look at the section titled "Memory upgrade information" it shows that the maximum memory for the motherboard is 8 GB.  This would be 2x4 GB.  This is why the computer won't boot with the 2x8 GB.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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