08-01-2019 02:54 PM
I just bought this computer this week. I tried to move files to it that I had stored on a 64GB microSD via an adapter using the built in memory card reader. After days of trying to troubleshoot this, I realized that this computer is not reading SD adapters at all. It will read a 'regular' sized SD card but fails to 'start up' an adapter with microSD in it.
I have tried updating the driver, but running the sp94833.exe file, provided by HP, does not appear that it is overwriting the existing driver. Every time I insert the adapter, the SD Storage Class Controller continues to be in error displaying 'device cannot start (code 10)'. I have tried resetting the computer to defaults. I have tried running the .exe in compatibility mode for every version of windows in the last 2 decades but every time the driver still says it is the original one form 15 years ago.
I tried contacting HP support who was originally going to have me send it in for warranty replacement but after realizing that the machine reads regular SD cards just fine, they cancelled the order and said I'm SOL.
This same adapter/microSD combo works perfectly in a few years old Dell computer. How is it possible that this 'brand new' computer cannot read an adapter card? The adapter was manufactured 05-31-2018. I am not trying to insert a million year old rock into it. This is a new adapter and a new computer. Does this machine really not read adapters or is it having some sort of issue? And why will the driver not update?
08-01-2019 06:16 PM
Welcome to the forum.
I am not a HP employee.
I hear ya.
Technology can be confounding at times.
Return the PC for a refund/exchange if you are not happy.
Don't know what else to say, this new PC is not fulfilling your expectations.