• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎06-15-2025 06:51 AM

HP Recommended
Operating System: Microsoft Windows 11

BIOS update on 06/13/25 took out my password and pass key... plus the 710 keyboard and audio.  Probably more.  I've done all the device and bluetooth turn-offs, turn-ons and restarts and nothing comes up to pair.  I bought this hp envy desktop just 6 weeks ago,  I'm age 72 without a tech background and windows 11 is totally new to me.  I had no issues setting up or operating until the BIOS update. Best Buy fixed my login but now I find other major issues.  I was warned not to go into the bios myself. Should I undo the BIOS update and try the update again or will the same issues occur?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.