hp710 keyboard hasn't worked since bios update

[bwalker222]

BIOS update on 06/13/25 took out my password and pass key... plus the 710 keyboard and audio.  Probably more.  I've done all the device and bluetooth turn-offs, turn-ons and restarts and nothing comes up to pair.  I bought this hp envy desktop just 6 weeks ago,  I'm age 72 without a tech background and windows 11 is totally new to me.  I had no issues setting up or operating until the BIOS update. Best Buy fixed my login but now I find other major issues.  I was warned not to go into the bios myself. Should I undo the BIOS update and try the update again or will the same issues occur?

[Max3Aj]

@bwalker222, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help resolve the issue with your HP 710 wireless keyboard and audio not working after the BIOS update:

Perform a Power Reset

This helps clear any residual power and can reset hardware connections:

• Shut down your HP Envy desktop.
• Unplug the power cable from the wall.
• Press and hold the power button for 15 seconds.
• Plug the power cable back in and turn on the PC.

Reconnect the HP 710 Keyboard

• Make sure the keyboard has fresh batteries.
• Turn on the keyboard and ensure Bluetooth is enabled on your PC.
• Go to Settings > Bluetooth & devices > Add device and try pairing again.
• If it doesn’t show up, remove any previously paired HP 710 keyboard from the list and restart the PC.

Reinstall Bluetooth and Audio Drivers

• Open Device Manager (right-click Start > Device Manager).
• Expand Bluetooth and Sound, video and game controllers.
• Right-click each device and choose Uninstall device.
• Restart your PC. Windows should automatically reinstall the correct drivers.

Restore BIOS Defaults

If the BIOS update changed hardware settings:

• Restart your PC and press F10 repeatedly to enter BIOS.
• Use arrow keys to navigate to Exit > Load Setup Defaults.
• Select Yes, then Save and Exit.

Since you were advised not to go into BIOS yourself, you may want to ask a tech-savvy friend or a tech engineer to assist with this step.

Update or Roll Back BIOS (if needed)

If the issue persists:

• Visit the HP Support page.
• Enter your HP Envy desktop model number.
• Check for a newer BIOS version or download the previous one if available.
• Follow the on-screen instructions carefully.

Important: Only update or roll back BIOS if you're comfortable or with help, as incorrect steps can cause system issues.

Special Note for You

Since you're new to Windows 11 and not from a tech background, you're doing great by reaching out! If you're unsure about any step, we suggest you please visit the nearest HP authorized service center - HP® Service Center Locator - United States | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support