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‎01-07-2020 03:54 PM

HP Recommended
Product: Pavilion TouchSmart 23-f200 All-in-One Desktop
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion TouchSmart 23-f200 All-in-One Desktop PC. For some reason it is now missing the dvd drive. Can I download a dvd drive?If so, how?

4 REPLIES 4

‎01-07-2020 04:52 PM

HP Recommended

@RH1949 , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information.  Here is a guide to help you find it.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎01-08-2020 06:05 AM

HP Recommended

Product name: 23-f270

Product number: H5P61AA#ABA

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‎01-08-2020 04:32 PM

HP Recommended

Thank you for the additional information, @RH1949!  I realize that you furnished the model in you original post, but when I ran it to review the specs it showed two models; one with a small letter at the end.  There were differences in the specs.

 

Here is a very good article that may help you solve your problem.  At least, it gives you several reasons why you are experiencing the problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎01-10-2020 05:06 AM

HP Recommended

Thank you for your reply. I haven't had time to look at it as I'm teaching. I'll review soon

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