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‎03-18-2019 08:38 AM

HP Recommended
Product: HP prodesk 600 g3 sff
Operating System: Microsoft Windows 10 (64-bit)

I have a PCIe 1x serial card that is not being detected in my HP prodesk 600 g3 sff, I have tested PCIe ports, that same serial card is working in another non HP desktop. I have spoken to the manufacturer of the serial card and they have confirmed that there doesn't appear to be an issue with the card given that is is working on another system, the chipset on the card is ASIX - MCS9922CV-AA, are you able to troubleshoot why this card is not being detected on this system?"

1 REPLY 1

‎03-19-2019 02:48 PM - edited ‎03-19-2019 02:51 PM

HP Recommended

@Khaledhussein88,

Please understand that generalizations do not help.

1) What is the exact name of this PCIEx1 serial card.  Is it listed / rated for WIN 10?

2) The other computer, does it have the same OS. ie (WIN 10).

 

BTW, this is the recommended serial adapter for your unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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