keyboard shadow shows on screen display

[ii2023]

Hi, I am finding it a bit inconvenient that with the new update of last month, the shadow of the keyboard is showing at the background of my display or the white screen, so what shall I do ? If you could suggest something I would be at ease. Thank You

[Sneha_01]

Hi @ii2023,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you might be experiencing a visual glitch or software issue related to your operating system or display settings. Here are a few steps you can try to resolve the issue:

1. Restart Your Device:

• Sometimes a simple restart can resolve display issues.

2. Check for Updates:

• Ensure your operating system and all drivers, especially your graphics driver, are up to date.
• For macOS:
  • Go to System Settings > General > Software Update to check for any available updates.

3. Adjust Display Settings:

• Try changing the display resolution or adjusting the display settings to see if the issue persists.
• For macOS:
  • Go to System Settings > Displays and try changing the resolution or refresh rate.

4. Reset NVRAM/PRAM (for Mac users):

• Resetting the NVRAM (non-volatile random-access memory) or PRAM (parameter RAM) can sometimes resolve display issues.
• To reset NVRAM/PRAM:
  • Shut down your Mac.
  • Turn it on and immediately press and hold Option + Command + P + R for about 20 seconds.
  • Release the keys after the Apple logo appears and disappears for the second time.

5. Safe Mode:

• Booting into Safe Mode can help determine if the issue is related to software or extensions.
• For macOS:
  • Shut down your Mac.
  • Turn it on and immediately press and hold the Shift key until you see the login screen.
  • Log in and check if the issue persists in Safe Mode.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support