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‎01-17-2025 12:35 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-xa0024
Operating System: Microsoft Windows 10 (32-bit)

Keyboard stopped functioning when I added a new wireless mouse

Category:
1 REPLY 1

‎01-20-2025 02:30 AM

HP Recommended

Hi @JerryNotGerry,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry to hear that your keyboard stopped working after adding a new wireless mouse to your HP Pavilion All-in-One - 24-xa0024. Let's try to figure out what's going on.

 

  • Is the keyboard wired or wireless, and is it connected via USB or Bluetooth?
  • Have you tried disconnecting the new mouse to see if the keyboard starts working again?
  • Does the keyboard show any signs of power, such as indicator lights, or is it completely unresponsive?

 

Meanwhile, follow the steps in this document and keep me posted. 

 

To test the keyboard Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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