keyboard

[EleniJ]

certain keys not responding or responding after repeated hits

[Garp_senchau]

@EleniJ, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing issues with specific keys on your HP computer keyboard not responding or requiring repeated presses to work, here are some steps you can take to troubleshoot the problem:

Check for Physical Damage:

• Inspect the keyboard for any visible damage, such as broken keys or debris lodged between the keys. Clean the keyboard if necessary using compressed air or a soft brush.

Restart the Computer:

• Sometimes, simply restarting the computer can resolve keyboard issues. Turn off the computer and then turn it back on.

Check Keyboard Connection:

• If you are using an external USB or wireless keyboard, ensure it is properly connected to the computer. For wireless keyboards, check the battery or power level.

Update or Roll Back Drivers:

• Outdated or corrupt drivers can cause keyboard issues. You can update your keyboard driver through the Device Manager:
  • Go to Device Manager.
  • Find Keyboard, right-click it, and select Update Driver.
  • Alternatively, you can roll back the driver if the problem started after a recent update.

Use Windows Troubleshooter:

• Windows has built-in troubleshooting tools that can automatically fix many common issues:
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Keyboard and run the troubleshooter.

Test Keyboard in Another Environment:

• Boot your computer into safe mode or try using the keyboard in BIOS/UEFI to determine if the problem is software-related.

Check for Software Interference:

• Certain applications might interfere with your keyboard. Ensure that no application is remapping or blocking specific keys.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,