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‎07-23-2025 07:12 AM - last edited on ‎07-23-2025 12:03 PM by Moderator

HP Recommended
Product: HP OmniBook X Flip 16 inch 2-in-1 Laptop Next Gen AI PC 16-ar0000 (AK4R8AV)

Hi, I need help with a warranty claim for my HP laptop.

I purchased an HP OmniBook X Flip (Model: NGAI 16-ar0013dx, Serial Number:Edited) from the USA. The laptop stopped working after about two months of use.

It is currently under active global warranty (March 29, 2025 – May 02, 2026), and I have already registered it on your website. I also created a case, but I haven’t received a clear solution yet.

I am currently in Pakista, but I can also arrange shipping to  the USA if needed.

Can you please guide me:

  1. Where can I submit my laptop for warranty repair?

  2. Is there an HP-authorized service center in Pakistan  that can process a claim for a US-purchased product?

  3. If not, can I send the laptop to the USA? What’s the address and procedure?

Thank you — I really need your support to resolve this.

Category:
Reply
1 REPLY 1

‎07-25-2025 07:10 AM

HP Recommended

Hi @kashif0003,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop.

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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