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memory issue fault ID.

HP Recommended
Prodesk 490 G3
Microsoft Windows 10 (64-bit)

I bought a HP 490 G3 I7-6700 computer. Now I want to install the OS, but I got a Fault ID from the memory when testing.

 

Memory Quick Check

Fault ID: GK0KH9-8JAA8U-X87T6K-408303

Product ID: X3K59EA#ABD

 

memory: Crucial ct8g4dfd8213 16fa1

 

 

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HP Recommended

@PS_Dutch 

Hello,

HP Memory Test has identified a critical failure in your system that requires repair.
A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test.

Provide your information to start a case and an agent will contact you by phone or email. Create a case.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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HP Recommended

Thanks for your response. This morning I did all the test again. Second reason was a brand new memory module.

This time I got a new Fault ID on all banks: GK0KH9-8JAA91-X87T6K-40EG03

The brand new module is Corsair Valueselect CMV8GX4M1A2133C15. This module gave the same Fault ID. I do not believe it is the memory anymore. I think something else is messing the memorytest. I can not imagine 4 faulty memory module of which 1 is brand new.

I am about to give up.

 

Sincerely,

Peter Scholtes

 

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