memory issue fault ID.

PS_Dutch · ‎10-12-2020

I bought a HP 490 G3 I7-6700 computer. Now I want to install the OS, but I got a Fault ID from the memory when testing.

Memory Quick Check

Fault ID: GK0KH9-8JAA8U-X87T6K-408303

Product ID: X3K59EA#ABD

memory: Crucial ct8g4dfd8213 16fa1

Mans · ‎10-12-2020

Hello,

HP Memory Test has identified a critical failure in your system that requires repair.
A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test.

Maintenance and Service Guide

Provide your information to start a case and an agent will contact you by phone or email. Create a case.

Do not hesitate to contact us in case of need.

Best regards,

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PS_Dutch · ‎10-15-2020

Thanks for your response. This morning I did all the test again. Second reason was a brand new memory module.

This time I got a new Fault ID on all banks: GK0KH9-8JAA91-X87T6K-40EG03

The brand new module is Corsair Valueselect CMV8GX4M1A2133C15. This module gave the same Fault ID. I do not believe it is the memory anymore. I think something else is messing the memorytest. I can not imagine 4 faulty memory module of which 1 is brand new.

I am about to give up.

Sincerely,

Peter Scholtes

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