mouse arrow stuck in upper left corner cannot use computer

[HollieR]

Mouse arrow is stuck in the upper left hand corner of the computer cannot use

[Sneha_01]

Hi @HollieR,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your mouse cursor is stuck in the upper left corner of the screen and you're unable to use your computer effectively, here are steps you can take to resolve the issue:

1. Restart Your Computer

1. Force Restart: Press and hold the power button on your computer until it shuts down. Then, turn it back on. This can sometimes clear temporary glitches.

2. Check Physical Connections

1. Check Mouse Connection: If you're using a wired mouse, ensure it is securely connected to the USB port on your computer. If it's a wireless mouse, ensure the receiver is plugged in correctly.

3. Troubleshoot Mouse Issues

1. Try Another Mouse: If possible, connect another mouse to your computer to see if the issue persists. This helps determine if the problem is with the mouse itself.

4. Update or Roll Back Mouse Drivers

1. Update Mouse Drivers:
   • Press Win + X and select Device Manager.
   • Expand Mice and other pointing devices, right-click on your mouse device, and select Update driver. Follow the on-screen instructions to update the driver.
2. Roll Back Driver: If updating doesn't resolve the issue, you can also try rolling back the driver to a previous version that was working.

5. Check Mouse Settings

1. Mouse Settings:
   • Go to Settings > Devices > Mouse.
   • Adjust the mouse pointer speed and other settings as needed.

6. Check for Software Issues

1. Safe Mode: Restart your computer in Safe Mode to see if the issue persists. If not, it could indicate that a third-party software or driver is causing the problem.

7. Perform System Restore (Windows)

1. System Restore: If the issue started recently and you can pinpoint when it began, you may consider performing a system restore to revert your computer's settings to a previous point in time.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support