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hollis
Level 1
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Message 1 of 2
523
Flag Post

my 24-xaoxxx does NOT recognize my usb flash drive

HP Recommended
pavilon all-in-one
Microsoft Windows 10 (64-bit)

when I put flash drive into usb port on computer, computer does not recognize any drive.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@hollis

 

I reviewed your post and I understand that the USB flash drive is not getting detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Have you tested the flash drive on different USB ports on the computer?

Is the flash drive working on a different computer?

Have you tested other devices on the USB port?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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