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‎03-06-2022 05:24 PM

HP Recommended
Product: HP ENVY Phoenix 810-170st CTO Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

my Hp has started to have a black dispay  with a reboot. it is intermittent and seem random. i have tried every hardware diagnosi, hp troubleshooting but I can not find the source of the proble. I have  3TB array with an SSD1TB. But the problem started befor i added the SSD. I had the SSD professionally installed because Ihe diagnosed the probled as my Raid5 . He disconnected it, and for a while i was just using the SSD. But the spontaaneous rebooting continued. the Temp s of the PC areall good. The drives test, all good as the memory. i cannot afford a new computer yet. can somebody help?

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3 REPLIES 3

‎03-07-2022 12:19 AM - edited ‎03-07-2022 12:22 AM

HP Recommended

@wheeler511 -- after you "clone" the SSD to a spare HDD/SSD, and then boot from the spare, do you still experience the problem?  If so, then it could be a failing motherboard.

 

How old is the motherboard?  If it less than 12 months, then the HP Warranty will still be active, and you can try a warranty claim.

But, with your modified hardware, HP might ask you to restore the original HDD/SSD, and install a fresh copy of Windows, before they will trouble-shoot.

 

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‎03-07-2022 10:37 AM

HP Recommended

thank you. I will need to remove my SSD? In the past when i tried to install from OEM disk it would not work. It was configured for my array. Is there a way around this?

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‎03-07-2022 12:15 PM

HP Recommended

@wheeler511 -- I will need to remove my SSD?

 

It is good to remove your SSD before sending your computer to the HP Service Centre, to keep your Personal Files out of the hands of any HP service-person.  

 

In the past when i tried to install from OEM disk it would not work.

 

Can you try to install to an old "spare" disk-drive?

What happens when you try? 

What is the exact text of any error-messages?

 

It was configured for my array.

 

Not really. Windows is designed to install either onto a single HDD/SSD, or onto a RAID-set that you have created & configured.  But, it seems like you have one "bootable" SSD, and a RAID-set to hold your Personal Files. Is that correct?

 

Is there a way around this?

 

Around what? Can you please be more specific?

 

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