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‎03-28-2019 12:52 PM

HP Recommended
Product: HP Media Centre PC
Operating System: Microsoft Windows 10 (64-bit)

My HP Personal Media Drive is connected via USB but does not show on my list of drives. Both the power led and activity led are blinking. The drive has been dormant for a few months and now I can't connect with it.

PMD does not show up anywhere on my PC. Ideas?

Terry E. Bell
5 REPLIES 5

‎03-30-2019 04:16 PM

HP Recommended

@talker
Thank you for posting on the HP Support Community.

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎03-31-2019 12:53 PM

HP Recommended

Yours is the second response I've gotten. I have tried all the suggestion made by you both. No joy!

I'm not sure what you mean by troubleshooting attempts. If I can't see the PMD listed I don't think I can use Troubleshooters. If you meant something else, please explain. Thanks, Tertry

Terry E. Bell
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‎03-31-2019 02:36 PM

HP Recommended

@talker
I'm referring to the USB port on the Media centre?
Have you tried connecting another USB device to the Media centre and checked?

If its a hardware related issue with the HP personal media drive, you need to contact our HP support, HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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‎03-31-2019 03:59 PM

HP Recommended

My USB devices go through a Media Hub manufactured by ADS. They all function well even when plugged into the socket I normally use for my PMD. I think that indicates the problem is with the PMD itself? If not, tell where to go next but be nice and gentle. 8-)

Thanks,

Terry

Terry E. Bell
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‎04-01-2019 09:39 AM

HP Recommended

@talker

This sounds like hardware related issue with the PMD. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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