my keyboard will not work

[grannyandy]

My keyboard will not work bought a new on and it will not work either. the mouse works but cannot put my password in to get into the windows all I get is put your password in and it will do nothing but blink any help will be appreciated thank you

[KrazyToad]

@grannyandy

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Are you using a wired or wireless keyboard?

Please note that if you are using a new bluetooth keyboard, then it will have a separate dongle different from the Mouse. 

If it is a wired Keyboard, try connecting the keyboard in the same USB port as the Mouse and check if that works to ensure it's not an issue with the USB port

Keep me posted

Thank you 😊

[grannyandy]

I have tried all of these things and the keyboard still does not work it is really running slow about ready to reinstall windows and see if this will help any suggestions will be appreciated thank you

[KrazyToad]

@grannyandy

I suggest you perform a Reset and check if that helps

Please refer to the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Thank you😊

[grannyandy]

have not had a chance to try this solution it might be 2 or 3 days before i will be able to do so. will let you know what happens thank you for being patient with me 

[The_Fossette]

@grannyandy,

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

Thank you for keeping us posted.

Please try the suggested steps and check whether the issue is resolved.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[grannyandy]

sorry did not get back sooner been busy with the holidays and all I have tried everything and nothing works tried to reinstall but it would not do anything as I say the keyboard will not let me put password in can only go to password screen and not further. Have windows 10 on flash drive tried that it would not do anything goes to password screen and nothing else checked to make sure hard drive ok and it works  any help would be appreciated

[The_Fossette]

@grannyandy,

It is great to have you back and your patience is greatly appreciated.

I recommend you use the onscreen keyboard and login to your computer.

Here is how it is done.

Click on the icon Ease of Access on the bottom right on the login screen, which includes several options to assist users with disabilities. The option we’re looking for is On-Screen Keyboard. Click or tap it and you’ll see a full-size virtual replica of a standard keyboard layout appear on the screen. Enter the password using the onscreen keyboard and login to the computer.

Once you have logged in to the computer check whether the keyboard is working. If no, then uninstall the keyboard driver from device manager and then restart the computer and check.

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[grannyandy]

that is the problem I cannot put the password in even the on screen keyboard will not let me it does nothing. If I could get into it maybe I could figure out what has happened but if I cannot put my password in cannot do anything 

[KrazyToad]

@grannyandy

Since the onscreen keyboard does not work as well, this seems to be an issue with the Windows

I suggest you Reset the computer. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

Thank you and Happy New Year 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.