my mouse doesnt work

[riyadiderkou]

hello so i bought a mouse that contains a wire i was using it for 1 day the next day when i tried using it it didnt work like its already plugged in the laptop but it wont work either the left click or right click or scrolling but i can only move it and it does like an autoclicker thingy, any help?

[VikramTheGreat]

Hi @riyadiderkou,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble using the HP wired mouse where the right click is not working and not able to use the device, Please try the steps shared below and let me know how it goes.

1. Check for wired mouse connection issues

     If the mouse does not work, it could be a connection issue.

1. Turn off the computer.
2. Disconnect the mouse cable.
3. Turn on the computer.
4. Reconnect the mouse to the computer.
   • Connect the mouse to a port directly on the computer rather than a USB hub.
   • Try a different port if the mouse fails to respond using the first port.
   • Try a USB port on the opposite side of the PC. For example, if the mouse is connected to a front USB port, try a rear USB port. Or, if the mouse is connected to a right USB port, try a left USB port.

2. Connect the mouse to a different computer

    If the mouse does not work as expected, connect the mouse to a different computer.

1. Make sure that you have a second computer in working condition, and then turn on that computer.
2. Connect the mouse to the second computer.
   • Connect the mouse to a port directly on the computer rather than a USB hub.
   • Try a different port if the mouse fails to respond using the first port.
3. Use the mouse with the second computer.
   • If the mouse does not work with the second computer, the mouse might be defective.
   • If the mouse works with the second computer, continue troubleshooting: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support