• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-25-2019 12:37 AM - edited ‎07-25-2019 12:44 AM

HP Recommended
Product: HP Z800
Operating System: Microsoft Windows 10 (64-bit)

IMG_20190719_213627.jpgI have a hp z800 paired with a gtx 1060( xeon e5507).I have 32gb ram in my pc. Everything was working properly. But now, it says that only 24 gb of ram is usable. I  ms config method of fixing it. but it didnt work. I have a bit of performance drop since then. By the way, i recently updated my windows to 1903. i dont know if that will affect it. please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2019 08:13 AM

HP Recommended

Hi,

From the error we can see that one of the memory modules has failed the self test and been disabled. You could try reseating the modules and even changing slots of the failing module to see if the problem persists.

 

Regards,

David

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-26-2019 08:13 AM

HP Recommended

Hi,

From the error we can see that one of the memory modules has failed the self test and been disabled. You could try reseating the modules and even changing slots of the failing module to see if the problem persists.

 

Regards,

David

Was this reply helpful? Yes No

‎07-27-2019 02:25 AM

HP Recommended

 thanks a lot. it worked

Was this reply helpful? Yes No

‎07-27-2019 02:39 AM

HP Recommended

You're welcome.

 

All the best,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.