need update the case id 5128719427 created on 9-8-24

[rajramjiani]

I had purchased the laptop from Mumbai lamington authorized vendor company name ARYAVRAT INFOFIX ON 7-12-23. HE DELIVERD THE LAPTOP AT HOME AND WHEN OPEN THE SAME I FOUND THAT MY WARRENTY SHOWING ME THE EXPIRY DATE OF 20-04-2023. (WHICH STARTED ON 21 APR 2022). NOW I CREATED THE CASE FOR WARRENTY UPDATE ON 9-8-24. WHICH IS AUTOMETICALLY CLOSED ON 21-8-24 WITHOUT ANY INFORMATION AND UPDATE REGARDS THE ISSUE. AND WHEN I WRITE REGARDING THE SAMEON X PLATFORM... THENY REPLIED ME THE CASE IS RESOLVE BUT EFFECT WILL DCOME IN 7 DAYS.AND TILL TODAY I AM NOT GETTING ANY EFFECT AND RESPONCE FROM HP.

hi, today i got the update from hp that my case is closed... without updating the warranty and without any representative came for resolve the issue.... this is not done from HP.

NOW WHAT CAN I DO? PLS LET ME NKOW

[Irwin6]

Hi @rajramjiani,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with warranty dispute on your laptop.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support