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‎07-29-2024 11:43 AM - last edited on ‎07-29-2024 03:36 PM by Retired

HP Recommended

new computer out of box does not recognize key board or mouse.. using plug in now

 

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1 person had the same question
1 REPLY 1

‎07-30-2024 05:57 AM

HP Recommended

Since the Mod edited your post, it is not clear as to what you said to cause the edit. Perhaps you posted the serial number instead of the model number.  The model number of the PC would be helpful.  My guess would be maybe the mouse and keyboard are wireless and you need to complete the setup for that.


I'm not an HP employee.
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