non working wireless mouse or keyboard

[hannpd]

I have just installed all in one desktop and can not get the wireless keyboard and mouse to work

[Echo_Lake]

@hannpd
Thank you for posting on the HP Support Community.

Let's try this:

• Press the blue Connect button on the bottom of the mouse or keyboard and hold it down for 10 seconds. Synchronize the wireless devices as follows: Turn the computer around and find the wireless receiver on the back. Pull down on the USB receiver to unplug it from the USB slot.
   
• Refer to this document: https://support.hp.com/in-en/document/c00006821 on Wireless Keyboard and Mouse Connection Issues

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@hannpd
Thank you for posting back. 

• Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization.
• Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse.
• Replace the batteries in the keyboard and/or mouse.

Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type Bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Enable Bluetooth, if it is not already enabled.
3. Select Add Bluetooth or other devices, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.

• NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.
• NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.

If you are unable to find it from the box in which the keyboard and mouse or back of your computer, then you will need to contact HP Phone support for the replacement.

• Click here: https://support.hp.com/in-en/document/c00006821 to know more about Wireless Keyboard and Mouse Connection Issues.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.